Windows home edition remote assistance

After the remote assistance settings setup, you can find someone or help someone to fix the windows 10 problem via the remote assistance function. Step 1. Type remote assistance in the search box, and open this option: Invite someone to connect to your PC and help you, or offer to help someone.

And you will open the Windows Remote Assistance. Step 2. There are two options. Choosing the first option: Invite someone you trust to help you. If you want someone to help you, you can choose this option. And your helper can view your screen and share control of your computer.

Of course, you can also control your computer. If you are using the remote assistance at the first, the third selection is gray out. To invite someone who isn't on your contact list, select Invite someone to help you. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.

To help someone not on the list, tap or click Help someone new. To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. To help someone not on the list, tap or click Help someone new. You can also use Quick Assist to give and receive remote assistance.

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Showing results for. Show only Search instead for. Did you mean:. Sign In. Remote help: a new remote assistance tool from Microsoft. Eugenie Burrage.

Published Nov 02 AM Specifically, we will introduce four new capabilities for remote help: Role-based access control RBAC and permissions: to define who is authorized to support which user or groups of users. Elevation: to help Administrators determine if helpdesk associates can use local administrative privileges to troubleshoot an employees' device, or if elevation of the task permissions is required. Compliance warnings: to help protect the organization from security risks, alerts are displayed to the helpdesk associate if a device is out of compliance and may introduce a security risk to the organization.

Reporting: to identify recurring issues and potentially suspicious activity. Enable remote help in the Microsoft Endpoint Manager console for enrolled and unenrolled devices Just right, just-in-time permissions When we release role-based access controls for remote help in Microsoft Endpoint Manager, administrators can set parameters and define the actions that may be taken during a remote help session based on the helpdesk associate's role. Configure remote help role permissions The new remote help capabilities will also enable administrators to set up tiers of helpdesk associates, and then determine which tier of associates can help which group of users.

Add a custom role from Endpoint Manager Another example of elevation is helping to install the right software or drivers remotely for an employees' enhanced work from home set-up. Admin sees User Access Control prompt Checkpoints and controls to establish trust Microsoft Endpoint Manager also has features to establish trust between helpdesk associates and users. Initiating new remote help sessions is flexible and easy. Verifying the identity of the help desk associate and Windows user establishes trust A remote helpdesk session can also be initiated by a helpdesk associate or IT administrator with RBAC permissions in Endpoint Manager.

Start a remote assistance session from the device menu in the Microsoft Endpoint Manager console Warnings and reports to discover key issues To ensure caution when dealing with non-compliant devices, when a helpdesk associate initiates a connection to a device that is not compliant with the organizations' policies, the helpdesk associate will see a warning suggesting they proceed with caution.

Public preview and beyond Remote help in Microsoft Endpoint Manager offers helpdesks the controls and flexibility they need to provide secure and simple remote assistance for Windows users. Microsoft Endpoint Manager information banner about future licensing for remote help In the meantime, please join us to learn more about Endpoint Manager at Microsoft Ignite Tags: premium.

Version history. Last update:. Updated by:. Heather Poulsen.